Help centre
Frequently asked questions.
Clear answers about dispatch times, finding parts, payments, returns, and how to reach 2Bros Parts. Prefer a human? Email or contact us anytime.
Orders & shipping
Dispatch times, tracking, delivery, and customs.
How long does it take for my order to be shipped?
Orders are typically prepared quickly and are shipped within a maximum of 3 working days (Monday to Friday, excluding UK public holidays). We do not dispatch on weekends or UK bank holidays. If there is a significant delay, we will contact you by email or phone.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipment confirmation email with tracking number(s) where available. Tracking can take up to 24 hours to become active after dispatch. If you have not received a shipping confirmation within our stated dispatch window, contact us with your order number.
Do you ship internationally?
Yes. We ship from the UK to destinations worldwide. Available shipping methods, prices, and estimated delivery times for your address are shown at checkout. You can also browse current services by country on our Delivery page. Delivery estimates are guides only and are not guaranteed.
Who pays customs duties and import taxes?
For international orders, any customs duties, import taxes, tariffs, or carrier administration fees charged after the parcel leaves the UK are the customer’s responsibility. Destination country rules vary — please check local requirements before ordering. Some destinations may also show a destination surcharge or tax clearly at checkout before payment.
How long does UK delivery take after dispatch?
Most UK orders are delivered within 2 to 5 business days after dispatch, depending on the service selected at checkout. Standard UK delivery pricing and any free-delivery eligibility for your basket are shown at checkout and on our Delivery page.
Products & fitment
Finding parts and checking compatibility.
I can’t find the product I need — what should I do?
If you cannot find a part on the website, email us or use the contact form and tell us the product you need, your bike make/model/year (where relevant), and any OEM or part numbers you have. We will check availability and get back to you. You can reach us at info@2brosparts.com, call +44 330 133 3748, or use the Contact page.
How do I know if a part fits my bike?
Where available, product pages list vehicle fitments (make, model, and year). Use the fitment table and filters on the product page, and always cross-check against your bike’s details before ordering. If fitment is unclear, contact us with your exact make, model, year, and any engine or VIN-related details before you buy.
Payments & checkout
How you pay and how checkout works.
What payment methods do you accept?
Checkout is secured by Stripe. Depending on your location and device, available methods can include major cards (such as Visa, Mastercard, American Express, and Maestro), PayPal, Apple Pay, Google Pay, and other Stripe-supported options shown on the payment page. The exact methods offered are confirmed at checkout.
Where do I enter a promo or discount code?
If you have a promo code, enter it on the Stripe payment page after you continue to checkout payment. Promo fields are not on the earlier address or shipping steps.
What currency will I be charged in, and is VAT included?
Prices can be shown in multiple currencies on the storefront. You are charged according to the amount and currency presented at checkout. For UK orders, product pricing is generally shown inclusive of UK VAT where applicable. International orders may show destination taxes or surcharges at checkout when they apply — always review the order summary before paying.
Is payment on 2brosparts.com secure?
Yes. Card and wallet payments are processed by Stripe. We do not store your full payment card details on our servers. You complete payment on Stripe’s secure payment page.
Returns & refunds
Return window, how to start a return, and refund timing.
What is your returns policy?
Eligible items can be returned within 14 days of receipt, unused and in original packaging, with proof of purchase. Contact us before posting anything back — we will confirm eligibility and provide return instructions. Do not send returns to our registered office address unless we specifically instruct you to.
How long do refunds take?
Once a return is approved and processed, refunds are issued to the original payment method. Refund processing is typically completed within 10 business days after approval; your bank or payment provider may take additional time to show the funds.
What if my order arrives damaged?
Contact us as soon as possible (ideally within 48 hours of delivery) with your order number and clear photos of the item and packaging. Keep all packaging until the claim is resolved. We will arrange a refund or replacement as appropriate once we have the details we need.
Contact & account
How to reach us and company details.
How can I contact 2Bros Parts?
Email info@2brosparts.com, call +44 330 133 3748, or use the form on our Contact page. Customer support is available Monday to Friday, 10:00am to 5:00pm UK time (closed weekends and UK public holidays). Messages outside these hours are answered on the next working day. Include your order number for order-related questions.
Do you have a physical shop I can visit?
No. 2Bros Parts is an online retailer. We do not operate a walk-in store. Our registered address in London is for company registration purposes and is not a returns drop-off or retail counter.
Who operates 2brosparts.com?
2brosparts.com is the trading website of 2BROS MCS LTD, registered in England and Wales (company number 16176735, VAT GB 508324506). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.