Clear returns and refund information.

We want customers to shop with confidence. If you need to return an item, please read the eligibility requirements below and contact us before posting anything back.

To be eligible for a return:

• Items can be returned up to 14 days from the date of receipt.
• The item must be unused, unworn, and in the same condition as received.
• It must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

Certain items may be non-returnable for hygiene or safety reasons. Any such exclusions will be clearly stated on the product page.

To initiate a return, please contact us at:

Email

info@2brosparts.com

Suggested subject line

Return Request - Order #[your order number]

Once your request is approved, we will provide:

• The return address
• Instructions on how and where to send your item

Do not send items back without contacting us first, as return addresses may vary by product. This will not affect your right to return providing initial contact is made within 14 days of receipt of the product.

• Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.
• Shipping costs are non-refundable unless required by law or due to a faulty or damaged product.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Once we receive and inspect your return:

• We will notify you of approval or rejection.
• If approved, your refund will be issued to the original payment method.

Refunds are processed within 10 business days after approval. Processing times may vary depending on your payment provider or bank.

If more than 10 business days have passed since approval and you have not received your refund, please contact us at info@2brosparts.com.

We do not offer exchanges. We may, at our discretion, only replace items if they are defective or damaged.

If you would like to request a replacement for the same item, contact us with photos of the issue and your order number.

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Include clear photos of the item and packaging.
• We will resolve the issue promptly with a replacement or refund, as appropriate.

If your order is delivered to the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification.

Returned items must:

• Be unused and in original condition.
• Include original undamaged packaging.
• Have no tape over retail packaging.

Refunds will be processed once the return is received and inspected.

For all return and refund enquiries, contact us using the details below:

Business name

2BROS MCS LTD

Website

2brosparts.com

Email

info@2brosparts.com